


The balance of the stay must be paid no later than 7 days from the date of arrival by credit card.
Yes, all arriving guests are required to check in online at least 7 days before arrival. The guest receives a reminder by e-mail which automatically directs him to the dedicated area
Check-in in the village can be done from 10:00 on the day of arrival.
Check-out must be done no later than 10:00 on the day of departure. Check-out means the actual exit from the village, vehicles included. It is not possible to stay inside the village beyond this term.
The keys delivery terms are: from 3 p.m. from Tuesday to Friday; from 5:00 p.m. from Saturdays to Monday. Guests who have checked in can enter inside the Village and use all the facilities and services, until the key is available. The availability of the key is communicated to the guest via text message.
Our guidelines are available at the following link:
Free Wi-Fi is available to our guests in the common areas, the camping area and in the Sirio Junior accommodation units. Please contact the Guest Relations office for details on how to access the service.
Yes, there is an ATM at the supermarket entrance.
There is no pharmacy, but there is a medical service subject to a fee at the holiday village clinic. Please contact the Guest Relations office for information on service times and rates.
Free safety deposit boxes are available at the Guest Relations desk, subject to availability.
The quiet time is from 1 p.m. to 3 p.m. and from 11 p.m. to 7 a.m.
You can return with your car by 11:00 p.m. If you return during the night silence hours, you can park your car in the external parking lot and access only on foot.
Yes, the supermarket in the holiday village also sells products for people with celiac disease.
Smoking is not permitted inside the lodgings, on the beach and in the swimming pool. It is allowed outdoors and in common areas.
Bicycle and scooter rental is available at the village bazaar.
Yes, in our Laundry area there are washing machines and dryers available for a fee (credit card or debit card only).
The nearest train and bus station is in Adria.
The bus stop is a few meters from the village.
The nearest airport is Venice Marco Polo Airport.
For the shuttle service to/from the airport, you can consult the partner service GoOpti:
After receiving an availability SMS, you can get your keys at the Guest Relations Office.
Bed linen is provided for all guests in the accommodation. Towels are provided for all guests in the LUXURY accommodation (Super Miami, Saturno XXXL, Giove XXL, Sirio Junior, Boutique and Safari Loft). Additional sets of bed linen and towels can be rented from the Guest Relations office.
On arrival, we will give you a free 50-hour card which you can use to activate the air conditioning in your accommodation. You can purchase additional hours from the Guest Relations office.
The parking lot is located next to or in the close vicinity of each accommodation. Each space is numbered and can only be occupied by guests of the accommodation unit. Any other vehicles must be parked outside the property.
The second car can be parked in the car park outside the property.
Cots, high chairs and bed rails are available upon request (based on availability).
Barbecuing is only allowed with CE-marked electric grills (no coal, no gas).
No rental equipment is available.
Additional guests may be accommodated on a day-visit or overnight basis (subject to payment of the tourist tax) up to the maximum number of people permitted for each type of accommodation, including infants. Additional guests must be registered at check-in.
Day visitors must sign out at Reception by 8:00 PM; otherwise, the tourist tax will be charged until further notice.
The dishwasher is available in the following accommodations: Super Miami, Saturno XXXL, Giove XXL, Miami, Sirio Junior and Safari Deluxe.
Yes, all entertainment activities (fitness courses, mini club, junior club, football school, tennis courses, archery, shows, tournaments and games) are free.
See more details in the Sports section.
You can sign up for the activities at the Entertainment Info Point, in the Theatre area. The program is available on the mini-information site, at the Entertainment Info Point and at the Guest Relations Office.
The Mini Club welcomes children from 4 to 9 years old. The Junior Club offers activities from 10 to 17 years old.
Yes, entertainment is also available in low season.
Our young guests have at their disposal: all the activities of the junior club (tennis course, archery, football and beach volleyball tournaments, ping pong, pool games), special events (pool party, color party, foam party, beach party) football and tennis schools.
Yes, use of the water park is included in your stay.
No, swimming caps are not mandatory in our pools.
Sunbeds and umbrellas at the pool are free to use. It is not possible to keep the sunbeds occupied
with personal effects while you are not actually present in the pool area. Any unattended
objects will be removed.
It is not allowed to use airbeds, balls or inflatable toys in the pool.
No, there isn't.
You must be at least 18 years old to use the whirlpools.
No, it's an extra service, to be requested directly at the beach Info point.
Yes, you can stop on the non-equipped section of the beach with your equipment.
Yes, there is a tiled access for disabled guests and four umbrellas with sun loungers that are wheelchair-accessible, available by reservation.
At the beach kiosk you can rent canoes, pedal boats and stand up paddle boards.
The free courses are: group tennis lessons, soccer, volleyball and beach volleyball tournaments, archery, water aerobics, fitness courses.
For a fee: private tennis and padel lessons (subject to availability of the court and instructor), diving courses in the pool and in the sea, horse riding lessons.
The free facilities are: football court, beach volleyball, volleyball court, gym.
For a fee: tennis court rental, paddle court rental, horse riding, diving, excursions.
The playground and bouncy castles are free of charge. The funfair area with rides, trampolines and bumper car tracks is subject to a fee.
It is possible to go horse riding on the beach from the age of 14 (according to the law) but a lesson must be booked in advance with the instructors of the Ranch del Mare who will evaluate the level of experience and decide if the guest can go for the ride.
It is possible to book horse riding lessons for children aged 5 and over.
The gym can be used from the age of 18.
Yes, the service is managed directly by the Restaurant. You can ask for details at the Guest Relation Office before your arrival, or book it directly in the holiday village, at the Restaurant.
Yes, you can order takeaway from restaurants; the service is available at predetermined times.
Yes, gluten-free dishes and baked goods are available.
No, it isn't necessary but it can be useful to avoid waiting.
Yes, with the list of vaccinations carried out.
Dogs can walk throughout the holiday village (with leash required) except in the pool areas and the supermarket. On the beach they are allowed in the Dog Beach area, equipped with sunbeds and beach umbrellas for rent, with access to the shoreline and the possibility to swim in the sea. In the agility area they can run without a leash.
For dogs, there is a training and play service in the agility area, managed by qualified personnel. The service is free for guests.
A dog-sitting service is available upon request for a fee.
Only one vehicle can be parked in every pitch: motorhome, car with caravan or car and tent.
Yes, you can set up the veranda or the awning of the motorhome/caravan.
No, it is not allowed to set up any kind of base that covers the grassy surface of the pitch.
You are only allowed to use the special breathable ground sheets.
No, it is not possible to set up perimeter fences around the pitch.
No, guests without a tent, motorhome or caravan are not allowed to enter the Holiday Village.